FAQs
❓ Frequently Asked Questions
Welcome to HomeVyn’s Help Center 👋
We’ve answered some of the most common questions about orders, shipping, and returns to help you shop with confidence.
If you still need assistance, our team is here to help — just email us at support@homevyn.com or call +1 719 217 5807.
🛍️ Orders & Payments
Q: How can I place an order?
A: Simply browse our store, add your favorite items to the cart, and complete checkout. You’ll receive an order confirmation email right after your purchase.
Q: What payment methods do you accept?
A: We accept all major credit and debit cards, as well as PayPal for secure and convenient checkout.
Q: Is my payment information safe?
A: Yes — all transactions are processed securely using SSL encryption to protect your data.
🚚 Shipping & Delivery
Q: Where do you ship?
A: We currently ship orders within the United States.
Q: How long does delivery take?
A: Orders are processed within 1–2 business days, and delivery usually takes 5–8 business days depending on your location.
Q: How can I track my order?
A: Once your order ships, you’ll receive an email with your tracking number and a link to monitor your package’s progress.
👉 You can also use our Order Tracking Page.
Q: Why isn’t my tracking information available yet?
A: Tracking updates may take up to 48 hours after your order is processed. Please check back later if your tracking status hasn’t appeared yet.
🔁 Returns & Refunds
Q: What is your return policy?
A: We offer a 30-day return policy. If you’re not satisfied with your order, you can request a return within 30 days of receiving your item.
Q: How do I start a return?
A: Simply email us at support@homevyn.com with your order number and reason for return. Our team will guide you through the process.
Q: Do I need to pay for return shipping?
A: Return shipping costs are the customer’s responsibility unless the product is defective, damaged, or incorrect.
Q: How long does it take to receive a refund?
A: Once we receive and inspect your return, refunds are issued within 5–10 business days to your original payment method. PayPal refunds usually process faster (1–3 business days).
⚙️ Product Information
Q: Are your products covered by a warranty?
A: All HomeVyn products are quality-tested before shipping. If you receive a defective or damaged item, contact us within 48 hours for a replacement or refund.
Q: Are your products authentic and new?
A: Yes — every item sold on HomeVyn is brand new, authentic, and carefully inspected before shipment.
🧾 Order Issues
Q: My package says “Delivered,” but I didn’t receive it.
A: Please double-check your delivery address and ask neighbors or your local postal office. If you still can’t locate it, contact us at support@homevyn.com for assistance.
Q: Can I cancel or modify my order?
A: Orders can be changed or canceled within 12 hours of purchase. After that, they begin processing and cannot be modified.
💬 Contact & Support
Q: How can I contact HomeVyn?
A:
📧 Email: support@homevyn.com
📞 Phone: +1 719 217 5807
🕘 Hours: Monday – Friday, 9:00 AM – 6:00 PM (EST)
We typically respond within 24 hours on business days.